Frequently Asked Questions
Everything you need to know about the world of Pit Viper.
How do I know if my Pit Vipers are authentic?
Authentic Pit Vipers are sold exclusively through our official website and authorized retail partners. Every pair features specific serial numbers and high-performance lens technology that knock-offs simply cannot replicate.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shades faster for your next adventure.
Do you offer a warranty on your eyewear?
Yes, we stand by our products. We offer a limited warranty against manufacturing defects. If your frames fail due to a production error, we will make it right.
What is your return policy?
We offer a 30-day return window for products in original, unworn condition with all packaging included. Please note that some promotional items may be final sale.
Are Pit Viper lenses polarized?
We offer both polarized and non-polarized options. Check the product specifications on each page to find the specific lens tech that suits your environment.
Can I adjust the fit of my sunglasses?
Absolutely. Most of our models feature 'Turbo Adjustment' which allows you to tilt the lenses and 'E-Spot' technology to adjust the length of the earpieces for a custom fit.